{"id":35,"date":"2018-01-12T10:36:50","date_gmt":"2018-01-12T10:36:50","guid":{"rendered":"https:\/\/morestore-self-storage.co.uk\/?page_id=35"},"modified":"2024-01-05T12:11:34","modified_gmt":"2024-01-05T12:11:34","slug":"faqs","status":"publish","type":"page","link":"https:\/\/morestore-self-storage.co.uk\/faqs\/","title":{"rendered":"FAQs"},"content":{"rendered":"

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FAQs<\/h1><\/div>[vc_empty_space hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_column_text]Everything you need to know about MoreStore Self Storage<\/strong><\/p>\n

We offer secure, dry storage space with unlimited 24\/7 access for both personal and business-use. Typically, our customers store furniture, documents, tools, or anything that they do not have space to store at their home or business premises.[\/vc_column_text][\/vc_column][vc_column hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” icons_position=”left” offset=”vc_hidden-lg vc_hidden-md”][vc_empty_space alter_height=”huge” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][vc_column icons_position=”left” offset=”vc_col-md-offset-1 vc_col-md-5″][vc_single_image image=”1573″ img_size=”large” alignment=”center”][\/vc_column][vc_column icons_position=”left”][vc_empty_space alter_height=”huge” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][\/vc_row][vc_row full_width=”stretch_row” scheme=”faq” hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” row_delimiter=”” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=”” hide_on_frontpage=”” shape_divider_top_front=”” shape_divider_bottom_front=”” css=”.vc_custom_1637669969486{background-color: #2a2a2a !important;}”][vc_column width=”2\/12″ icons_position=”left”][\/vc_column][vc_column scheme=”faq” hide_bg_image_on_tablet=”” hide_bg_image_on_mobile=”” icons_position=”left” offset=”vc_col-md-8″][vc_empty_space alter_height=”huge” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

Frequently asked questions<\/h2><\/div>[vc_empty_space height=”3.3rem” alter_height=”none” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_tta_accordion style=”modern” color=”white” c_icon=”chevron” c_position=”right” active_section=””][vc_tta_section title=”What can I store?” tab_id=”1526388964812-b325d958-5d22″][vc_column_text]We offer secure, dry storage space<\/a> with unlimited 24\/7 access for both personal and business-use. Typically, our customers store furniture, documents, tools, or anything that they do not have space to store at their home or business premises.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What can’t I store at your site?” tab_id=”1645711138202-05057aa9-a95c”][vc_column_text]<\/p>\n
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Perishable goods<\/strong>\u00a0\u2013 Food and perishable goods can only be stored if they are securely packed and protected \u2013 this particularly applies to food or anything that can decompose and will attract vermin.<\/p>\n

Animals<\/strong>\u00a0\u2013 Birds, fish, animals, or any other living creatures.<\/p>\n

Combustible materials<\/strong>\u00a0\u2013 Flammable materials or gases such as gas, compressed gases, paint, petrol, oil or cleaning solvents.<\/p>\n

Volatile substances<\/strong>\u00a0\u2013 Chemical, radioactive materials and biological agents, toxic waste, asbestos or any other materials of a potentially dangerous nature.<\/p>\n

Offensive objects<\/strong>\u00a0\u2013 Firearms, ammunition, explosives and weapons.<\/p>\n

Illegal goods<\/strong>\u00a0\u2013 Illegal substances and illegal items or goods obtained in an unlawful manner.<\/p>\n

Odorous items<\/strong>\u00a0\u2013 Any items that emit fumes or smells.<\/div>\n

[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How big are your storage rooms?” tab_id=”1526389025206-450c5f2e-d770″][vc_column_text]Our self storage rooms start from 16 sq ft and go up to 250 sq ft. For larger sizes, view the letting space at our site, King Street Industrial Estate<\/a>.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I know what size room I am going to need?” tab_id=”1635270983957-9b6a5cf9-d427″][vc_column_text]To get an estimate on how much space you will require, click here to view our storage space calculator.<\/a><\/p>\n

Sometimes the best way to know what size is suitable for you is to visit our facility and look at the size of available rooms. To arrange a visit, simply get in touch here. Alternatively, you can call us on 01778 560693<\/a> or email us at hello@morestore-self-storage.co.uk<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I find out what size rooms you have available?” tab_id=”1635271041843-18c3de31-c009″][vc_column_text]As we have customers moving in and out daily, the best way to check availability is to get in touch.<\/a>[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I change the size of my storage room once my storage period has started?” tab_id=”1635271067578-1c1f90d0-289e”][vc_column_text]Yes, you can change to a larger or smaller space, subject to availability.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What are your latest COVID-19 updates?” tab_id=”1635271122289-455b6bed-6530″][vc_column_text]Updated 14th<\/sup> March 2022:<\/p>\n

Although it is not currently a legal requirement to take any precautions, we do ask that customers help us reduce the transmission risk of COVID-19.<\/p>\n

Please wash your hands before entering the site (anti-bacterial gel dispensers are available across the facility), wear a face covering if you can, sanitise trolley handles before and after use, and be considerate of other customers\u2019 space.<\/p>\n

MoreStore continues to comply with the latest government advice to protect our employees and customers.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How much does storage cost?” tab_id=”1635271168183-6fc6f22a-4440″][vc_column_text]The amount you pay will depend on the size of space that you require. Please get in touch for a no obligation quote. We take your payments on a monthly basis and will refund any unused storage fee when you are finished with the storage space. We also offer great long stay discounts.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to pay a deposit?” tab_id=”1635271267716-33904d5d-8879″][vc_column_text]Yes, we hold a refundable deposit equal to one week’s storage fee, which is payable when your storage starts.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Does the storage fee include insurance?” tab_id=”1635271290594-d3fb60ae-c3c0″][vc_column_text]Contents insurance is not included in our fee, you should obtain your own cover.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How can I pay for my storage?” tab_id=”1635271325908-49e3accd-e6c6″][vc_column_text]For initial payments, we accept cash, cheque, or credit\/debit card payments. All subsequent payments are taken by direct debit. Cheques should be made out to Workplace Property. MoreStore Self Storage is the trading name of Workplace Property.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”If I am not on Direct Debit, how can I pay?” tab_id=”1635271354857-65c2edcb-2be3″][vc_column_text]Please call us on 01778 560693<\/a> to make a payment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I start self storage?” tab_id=”1635271379742-fcda1e08-4773″][vc_column_text]To discuss your size requirements and get a quote, simply get in touch here.<\/a><\/p>\n

If you wish to proceed, visit our premises and complete our simple storage licence agreement, bringing proof of identification (e.g. a driving licence or passport), proof of address (e.g. a utility bill no more than three months old) and suitable means of payment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do I need to book a room?” tab_id=”1635271410793-4f82f056-89ad”][vc_column_text]You can book and reserve a room in return for a \u00a310 booking fee which is then deducted from your first storage payment.<\/p>\n

Note: <\/strong>we will hold empty rooms for up to two weeks.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I start storing immediately?” tab_id=”1647260601685-9722b1ee-83eb”][vc_column_text]Subject to room availability, you can start storing immediately once you have viewed the unit, and once your agreement is signed, you have provided proof of identity and address, and we have taken your initial payment.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What happens when I no longer require my self storage room?” tab_id=”1635271435857-8e254b1b-20ab”][vc_column_text]You can end your storage at any time by giving us one week’s notice. We will refund any unused storage fee.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who will hold keys to my self storage room?” tab_id=”1635271458490-1a62850b-c7ac”][vc_column_text]You will be the only key holder to your self storage room. You can either use your own padlock or purchase one from us.<\/p>\n

We will provide you with a key card to operate the automated gates at our site and a key fob to access the self storage warehouse within which your specific space is located.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”What security is there at your site?” tab_id=”1635271488236-49b0fb26-f711″][vc_column_text]Our site is protected with CCTV,<\/a> a perimeter security fence, and an automated gate system. In addition, we have intruder alarms located around the site which are also linked to our monitoring station in Peterborough.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who do I speak to if I have a problem or question?” tab_id=”1635271513124-c5ad5371-de57″][vc_column_text]Our office is open Monday to Friday, 10am to 3pm and staff are always on hand to help if you have a problem or question. You can contact our team here<\/a>.<\/p>\n

If you have a problem accessing the site out of office hours, our security company can be contacted for assistance, by phoning the contact number on the gate. A password is required when speaking to our security company, this will be provided when you move in.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”When can I access my self store items?” tab_id=”1635271536705-5493d664-780d”][vc_column_text]For self storage rooms, you will have unlimited access to your items 24 hours a day, 7 days a week, so you can come and go as you please.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Can I park at your site?” tab_id=”1635271560283-972a9f23-4bdf”][vc_column_text]Yes, we have ample parking and good access for cars, vans, removal lorries and even HGVs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you have trolleys available for use?” tab_id=”1635271584325-82140ebc-23a8″][vc_column_text]We can provide trolleys for use 24\/7. There is also a goods lift for anything too heavy to carry up the stairs.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I move out when my storage period is up?” tab_id=”1635271603215-ef8ca0b8-3e4b”][vc_column_text]If you have finished your storage period and do not wish to extend your time with us, we will require you to contact our team<\/a> via email or phone to provide at least one week\u2019s notice. You will need to drop your key and card off at the office to receive your security deposit and any unused rent. Also, if you would prefer us to pay back into your bank account, then we will require your bank details.<\/p>\n

Should you fail to provide us at least one week\u2019s notice before you move out, then one week\u2019s rent will be deducted from your security deposit.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][vc_column_text scheme=”default”][\/vc_column_text][vc_empty_space alter_height=”medium” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][\/vc_column][vc_column width=”2\/12″ icons_position=”left”][\/vc_column][\/vc_row][vc_row][vc_column icons_position=”left”][vc_empty_space alter_height=”medium” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]

Book A Viewing Today!<\/h2><\/div>[vc_empty_space height=”20px” alter_height=”small” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””][vc_column_text]We offer secure, dry storage space with unlimited 24\/7 access for both personal and business-use. Typically, our customers store furniture, documents, tools, or anything that they do not have space to store at their home or business premises.[\/vc_column_text][vc_empty_space height=”20px” alter_height=”small” hide_on_desktop=”” hide_on_notebook=”” hide_on_tablet=”” hide_on_mobile=””]